Portfolio Growth Specialist📣 Job Ad

About the Role

Autobia is seeking a Portfolio Growth Specialist to join its team in Dhahran, Eastern Region. This full-time position focuses on managing the client lifecycle from engagement through growth, ensuring clients remain satisfied and expand their relationship with Autobia.

Client Engagement and Analysis

The Portfolio Growth Specialist will be responsible for maintaining and applying the client segmentation model, regularly updating classifications based on activity, growth potential, and engagement data. This role involves analyzing client usage patterns and behavioral trends to identify engagement gaps, growth opportunities, and potential churn signals. The specialist will monitor client health indicators using established frameworks and report insights and anomalies to the Program Manager. Additionally, data-driven insights and recommendations will be provided to support credit limit and portfolio decisions.

Retention and Growth Strategies

Key responsibilities include executing targeted retention and engagement initiatives tailored to specific client segments. The role requires identifying and prioritizing high-potential clients for credit limit growth, and proactively escalating recommendations to the Program Manager. Opportunities for cross-selling and upselling within the Autobia ecosystem will be identified and coordinated with commercial teams. The effectiveness of retention initiatives will be monitored, with strategies continuously refined based on measurable outcomes.

Client Satisfaction and Success

This position involves periodically measuring client satisfaction and tracking key performance indicators such as Net Promoter Score (NPS), engagement rate, and portfolio utilization rate. The Portfolio Growth Specialist will act as the internal advocate for the client, surfacing recurring issues, service gaps, and unmet needs to the Program Manager. Clients exhibiting declining activity will be flagged to relevant stakeholders, with appropriate intervention strategies proposed.

Qualifications and Experience

Candidates should possess a Bachelor’s degree in Business Administration, Marketing, Data Analytics, Economics, or a related field. The role requires 1–2 years of relevant experience in client success, growth, CRM, or commercial analytics. Strong analytical skills are essential, including the ability to build client segmentation models and derive actionable insights from data. Advanced proficiency in Excel is required, along with strong communication skills to present data-driven recommendations clearly to non-technical stakeholders. Familiarity with CRM platforms and client lifecycle management concepts is expected. The ideal candidate is a self-starter comfortable building processes and frameworks in a high-growth environment.

Preferred Skills

Experience with data visualization tools such as Power BI or Tableau is considered an advantage. A foundational understanding of B2B client relationship dynamics and segment-specific engagement strategies is also beneficial.