Mid Market Customer Growth Executive (Saudi Squad)📣 Job Ad

About the Role

Infobip is seeking a Mid-Market Customer Growth Executive to join its team in Riyadh. This full-time position involves driving customer satisfaction, retention, and business growth for an assigned portfolio of clients within a global technology environment. The role is ideal for individuals who excel at customer engagement, performance analysis, and cross-functional coordination.

Role Overview

As a Mid-Market Customer Growth Executive, you will be instrumental in fostering strong client relationships and ensuring the success of your accounts. You will work closely with internal teams to provide clients with the necessary support, product adoption guidance, and operational setup to achieve their growth objectives with Infobip's full-stack cloud communication platform. This position requires a proactive approach to managing client needs and identifying opportunities for expansion.

Key Responsibilities

• Build and maintain trusted relationships with assigned Tier 2 clients through regular engagement and strategic discussions.
• Drive customer growth by monitoring key business metrics, including gross profit, margin percentage, cross-sell opportunities, and net revenue retention.
• Coordinate with cross-functional teams such as Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement to address client needs.
• Support customer onboarding and account setup processes, including sender registration, route management, content filtering setup, and account maintenance.
• Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and respond to evolving business needs.
• Collaborate with the Self Service team to facilitate smooth transitions between managed services and self-service models for customers.
• Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems.

Required Qualifications

• Minimum of 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles.
• Strong communication and relationship-building skills with a customer-oriented mindset.
• Ability to coordinate multiple stakeholders and manage priorities effectively in a fast-paced environment.
• An analytical mindset with an interest in business performance metrics and customer growth.
• Comfort working with data and internal tools to monitor account performance and customer activity.
• Proactive, organized, and eager to learn about products, markets, and customer business models.
• Fluent in English, both spoken and written.

Preferred Qualifications

• Familiarity with CRM tools such as Salesforce or data analysis platforms.
• Experience working in SaaS, CPaaS, or telecommunications industry environments.
• Experience collaborating with cross-functional operational and technical teams.

Work Environment

This is a full-time position based in Riyadh. Infobip operates with an AI-first mindset, integrating intelligent tools into daily workflows to enhance efficiency and effectiveness.