Airport Services Duty Supervisor

About the Role

Qatar Airways Ground Services is seeking an Airport Services Duty Supervisor to join their team in Jeddah, Kingdom of Saudi Arabia. This full-time position involves supervising a team to deliver customer service and supporting the Airport Services Manager. The role reports directly to the Duty Officer and requires 4 years of experience.

Key Responsibilities

• Act as the station coordinator, liaising between the ground handling agent and Qatar Airways.
• Supervise the airport team to ensure on-time flight closure and passenger boarding, contributing to overall on-time performance.
• Plan efficient duty allocations for Customer Service Agents during duty periods.
• Provide support to the Airport Services Duty Officer during flight disruptions, misconnections, and other passenger-related issues.
• Perform aircraft turnaround check (ATC) duties as assigned by the Airport Services Manager to ensure safe operation of the ground ramp product.
• Generate various reports and maintain a tidy workplace.
• Offer support to the Airport Services Manager as needed.
• Serve as the primary contact for agents requiring assistance with questions, problems, or discrepancies.
• Ensure compliance with relevant safety, security, quality, and environmental management policies, procedures, and controls across operations.

Customer Service and Operational Support

The supervisor will ensure customers receive the 5-star service Qatar Airways is known for. This includes displaying skills in managing flight delays, disruptions, denied boarding, and other operational challenges to maintain service standards.

Experience Requirements

• A minimum of 4 years of relevant experience is required for this role.

About Qatar Airways Group

Qatar Airways Group operates across 12 different businesses. The organization has experienced growth and aims to achieve new objectives. Employees contribute to the company's operations, whether in customer-facing roles or in support functions.

Application Information

This is a full-time position based in Jeddah. Salary details are not disclosed.