Airport Services Duty Supervisor

About the Role

Qatar Airways Ground Services is seeking an Airport Services Duty Supervisor to join their team in Riyadh, KSA. This full-time position involves supervising a team to deliver customer service and supporting the Airport Services Manager. The role requires 4 years of experience and involves addressing operational challenges such as flight delays and disruptions.

Key Responsibilities

• Act as the station coordinator, liaising between the ground handling agent and Qatar Airways.
• Supervise the airport team to ensure on-time flight closure and passenger boarding, contributing to overall on-time performance.
• Plan efficient duty allocations for Customer Service Agents during duty periods.
• Provide support to the Airport Services Duty Officer during flight disruptions, misconnections, and other passenger-related issues.
• Perform aircraft turnaround checks (ATC) as assigned by the Airport Services Manager to ensure safe operation of ground ramp products.
• Generate various reports and maintain a tidy workplace, offering support to the Airport Services Manager as needed.
• Serve as the primary contact for agents requiring assistance with questions, problems, or discrepancies.
• Ensure compliance with all relevant safety, security, quality, and environmental management policies, procedures, and controls.

Required Experience and Skills

• 4 years of experience in a relevant field.
• Demonstrated ability to supervise a team effectively.
• Proficiency in handling flight delays, disruptions, and denied boarding situations.
• Strong customer service skills.

Reporting Structure

The Airport Services Duty Supervisor reports directly to the Duty Officer and provides support to the Airport Services Manager as required.

About Qatar Airways Group

Qatar Airways Group operates across 12 different businesses. The company has experienced growth and aims to achieve new milestones. Employees contribute to the company's development and global community.