Assistant Event Manager📣 Job Ad

About the Assistant Event Manager Role

Delta Hotels and Resorts is seeking an Assistant Event Manager to join their team in Makkah. This full-time position involves leading banquet staff and directly assisting in the execution of events according to established requirements and standards. The role focuses on developing and directing the team to deliver consistent, high-quality service, communicating performance expectations, and training staff on processes. Financial and administrative duties are also a key component of this management position.

Key Responsibilities and Operational Support

The Assistant Event Manager will oversee departmental inventories and assets, ensuring par levels and equipment maintenance are managed effectively. This includes conducting monthly department meetings with Banquet Captains and employees, maintaining attendance logs, and enforcing established sanitation levels and all company standards, policies, and procedures. The role requires ordering necessary supplies for the department, such as china, glassware, and buffet presentations. Utilizing banquet beverage "Use" records to guide the banquet beverage supervisor in controlling liquor costs and managing perpetual inventory is also essential. Understanding the impact of banquet operations on overall event success and managing activities to maximize customer satisfaction is a core function. Additionally, scheduling banquet service staff according to forecasts and service standards, while optimizing profits, falls under this role's purview.

Event Execution and Team Leadership

This position involves active participation in all pertinent meetings and leading shifts. The Assistant Event Manager will actively engage in the servicing of events, applying and expanding knowledge of food and wine pairings, contemporary cuisine, and overall event presentation. The goal is to ensure seamless event execution and a positive guest experience.

Guest Service Excellence

Setting a positive example for guest relations is paramount. The Assistant Event Manager will interact with guests to gather feedback on product quality and service levels, and will be responsible for responding to and handling guest issues and complaints. Empowering employees to provide excellent customer service and emphasizing guest satisfaction during all departmental meetings are key to continuous improvement. Reviewing quarterly Meeting Planner Surveys and participating in the development and implementation of corrective actions to address service challenges will be undertaken to enhance guest satisfaction.

Human Resources and Staff Development

The role includes interviewing and hiring Banquet Captains and employees with appropriate skills. Supporting a departmental orientation program for new hires to ensure they receive the necessary training to perform their jobs successfully is required. Ensuring employees understand expectations and parameters, observing service behaviors, and providing individual feedback are important aspects of staff management. Reviewing comment cards and guest satisfaction results with employees, and participating in the development and implementation of corrective action plans are also part of the responsibilities. Communicating and executing departmental and property emergency procedures, and ensuring staff are trained in safety procedures, are critical duties.

Qualifications and Experience

• High school diploma or GED required.
• A minimum of 2 years of experience in event management, food and beverage, or a related professional area is necessary.

This role is based in Makkah and Jeddah, Saudi Arabia, and is a full-time position. The required experience level is between 2-5 years.