Assistant Event Manager📣 Job Ad

About the Assistant Event Manager Role

Delta Hotels and Resorts is seeking an Assistant Event Manager for a full-time position in Jeddah. This role is responsible for leading banquet staff and supporting the execution of events according to established requirements and standards. The position requires 2-5 years of experience in event management, food and beverage, or a related professional area.

Key Responsibilities

The Assistant Event Manager will oversee departmental operations and inventories, including managing par levels, equipment maintenance, and ordering supplies. This includes maintaining attendance logs, enforcing sanitation standards, and ensuring adherence to all company policies and procedures. The role involves using beverage usage records to control liquor costs and managing perpetual inventory. Scheduling banquet service staff according to forecast and service standards to maximize profits is also a key responsibility. The Assistant Event Manager will also attend pertinent meetings and actively participate in servicing events, while continuously broadening knowledge of food and wine pairings, cuisine, and event presentation.

Customer Service Excellence

A significant aspect of this role is providing and ensuring exceptional customer service. This involves setting a positive example for guest relations, interacting with guests to gather feedback, and responding to and handling guest issues and complaints. Empowering employees to deliver excellent customer service and focusing on continuous improvement of guest satisfaction are critical. The Assistant Event Manager will review guest feedback and participate in developing and implementing corrective actions to address service challenges.

Human Resources and Team Leadership

This position involves conducting human resources activities, including interviewing and hiring banquet captains and employees. The Assistant Event Manager will support departmental orientation and training programs to ensure new hires can successfully perform their jobs. Ensuring employees understand expectations, observing service behaviors, providing feedback, and reviewing guest satisfaction results with staff are also key duties. Participation in the development and implementation of corrective action plans, and communicating and executing departmental emergency procedures, including staff training in safety procedures, are also required.

Qualifications and Experience

Candidates for this role must possess a high school diploma or GED. A minimum of 2 years of experience in event management, food and beverage, or a related professional area is required. The ability to lead and develop a team, strong communication skills, and a commitment to high-quality service are essential.

Work Environment

This is a full-time position based in Jeddah. The role requires active participation in event execution and team leadership within the banquet department.