Assistant Front Office Manager📣 Job Ad

About the Role

The Luxury Collection is seeking an Assistant Front Office Manager for a full-time position in Jeddah. This entry-level management role is responsible for leading and assisting with the successful completion of daily shift requirements across front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The Assistant Front Office Manager strives to ensure guest and employee satisfaction while contributing to the achievement of operating budgets and supporting financial and administrative responsibilities. The role requires 2-5 years of relevant experience.

Key Responsibilities

• Lead, influence, and encourage team members using interpersonal and communication skills, advocating for sound financial/business decision-making and demonstrating honesty/integrity.
• Foster mutual trust, respect, and cooperation among team members and serve as a role model for appropriate behaviors.
• Support all day-to-day front office operations and guide daily Front Desk shift activities.
• Coach, counsel, and encourage employees, handling their questions and concerns.
• Manage daily operations to ensure quality, standards, and customer expectations are met.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Handle complaints, settle disputes, resolve grievances and conflicts, and negotiate with others as needed.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Train staff on adherence to credit policies and procedures to reduce bad debts and rebates.
• Supervise same-day selling procedures to maximize room revenue and property occupancy.
• Provide services that exceed expectations for customer satisfaction and retention.
• Improve service by communicating and assisting individuals in understanding guest needs, providing guidance, feedback, and coaching.
• Empower employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking supervisor assistance when necessary.
• Implement and communicate the customer recognition/service program.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Ensure employees have proper supplies and uniforms.
• Identify developmental needs of others and provide coaching, mentoring, or assistance to improve knowledge and skills.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Participate in ongoing employee recognition programs and performance appraisal processes.
• Perform all duties at the Front Desk as necessary and understand the functions of Bell Staff, Switchboard, and Concierge/Guest Services operations.
• Comply with loss prevention policies and procedures.

Qualifications and Experience

• 2-5 years of experience in a front office or guest services role, with demonstrated leadership capabilities.
• Strong interpersonal and communication skills to lead and influence a team.
• Ability to understand employee positions and perform duties in their absence.
• Proficiency in managing day-to-day operations and ensuring service quality.
• Experience in handling customer complaints and resolving conflicts effectively.
• Understanding of financial objectives and their impact on front desk operations.

Required Skills

• Leadership and team management.
• Effective communication, both written and verbal.
• Problem-solving and conflict resolution.
• Customer service excellence.
• Financial acumen related to front office operations.
• Organizational and planning skills.

Work Environment

This is a full-time position based in Jeddah, within the dynamic environment of a Luxury Collection property. The role involves working closely with various front office teams and interacting directly with guests and employees.

Application Process

Candidates who meet the qualifications are encouraged to apply. Salary details will be discussed during the interview process.