Boutique Manager📣 Job Ad

About the Boutique Manager Role

Vacheron Constantin is seeking a Boutique Manager to lead operations in Makkah, specifically within the cities of Jeddah and Makkah. This full-time position requires 5-10 years of experience and focuses on creating an exceptional client experience, fostering a positive employee environment, and driving sustainable business results through a strong clienteling approach.

Core Responsibilities

The Boutique Manager will be responsible for cultivating a unique boutique atmosphere that delivers memorable client experiences and a fulfilling employee experience. This role is pivotal in implementing clienteling strategies to achieve ambitious and sustainable business objectives.

Business Development and Client Engagement

• Contribute to the growth of the Brand's market reputation and desirability through networking and participation in client events.
• Initiate boutique events and activities, potentially through partnerships, to increase sales and foot traffic.
• Maintain awareness of the local business environment and competitor activities to inform sales strategies.
• Drive and monitor CRM and clienteling initiatives in collaboration with the boutique team.
• Develop and nurture individual client and prospect relationships, leading by example.
• Build and expand the VVIP client database.

Boutique Operations and Performance Management

• Achieve quantitative and qualitative targets aligned with Brand objectives.
• Propose, define, monitor, and ensure the implementation of action plans to meet sales targets.
• Drive, monitor, and report on boutique performance, sharing in-depth business knowledge.
• Provide sales leadership, setting performance targets for the team and individuals using relevant KPIs.
• Manage operational changes and ensure the adoption of new tools and services.
• Oversee boutique operations in compliance with Brand and group policies.
• Ensure adherence to all Brand and Richemont procedures to support team performance.

Brand Representation and Team Leadership

• Act as a Brand Ambassador, maintaining its image integrity with clients and the local retail community.
• Serve as the key contact for interactions with the Group and International HQ, including organizing visits and events.
• Adhere to the established values and presentation rituals of the Maison.
• Design optimal boutique organization, recruit suitable profiles, and proactively develop talent pipelines.
• Foster positive team relationships by understanding and addressing individual motivations and concerns.
• Identify training needs and ensure tailored development plans are communicated to each team member.
• Develop a business-oriented approach through regular coaching and role-playing to enhance performance.
• Coach, train, motivate, and lead the team with professionalism.
• Instill a strong sense of purpose and cohesive team spirit, reinforcing engagement.
• Communicate and motivate the boutique team around the Maison's strategy and vision.
• Drive performance management to achieve KPIs and exceed expectations.