Client Executive EH&B

About the Role

Mercer is seeking a Client Executive - EH&B to join our team in Jeddah. This full-time position is suitable for candidates with 0-1 years of experience, focusing on managing client accounts and ensuring service delivery meets expectations while mitigating risks.

Role Overview

The Client Executive serves as the project manager for account teams, particularly on large initiatives or complex accounts. This role involves implementing action plans, monitoring progress, and ensuring that services consistently meet or exceed client expectations. A key aspect of this position is to protect the Firm from potential Errors & Omissions.

Key Responsibilities

• Draft comprehensive project documents for clients, including white papers, approaches, quantitative financial analyses, or general presentations on new subjects or opportunities to support sales and account backing.
• Conduct research on various markets or industries to identify new growth areas and trends for internal use and expansion opportunities.
• Perform and refine data analyses to support the creation of proposals and client-facing presentations.
• Address escalated issues and concerns promptly and effectively, manage expectations, mitigate relationship risks, and escalate major issues to senior colleagues when necessary, ensuring compliance.
• Provide technical and transactional support for complex or high-priority client relationships to ensure satisfaction and facilitate mutual internal and external understanding.
• Develop strong relationships with professional counterparts within client organizations.
• Attend and participate in industry events and conferences to build a professional network, maintain market proximity, and represent the Company.

Qualifications and Experience

• 0-1 years of relevant professional experience.
• Demonstrated ability to manage projects and implement action plans effectively.
• Proficiency in conducting research and data analysis.
• Strong communication and interpersonal skills for client interaction and issue resolution.

Work Environment

This is a full-time position based in Jeddah, where the Client Executive will work within a dedicated account team, engaging with clients and industry professionals.

Application Process

Candidates interested in this role are encouraged to apply. The salary for this position will be disclosed during the interview process.