Customer Support Specialist (Supply Chain)

About the Role

Boeing Global Services is seeking a Customer Support Specialist to join the Supply Chain Execution organization. This full-time position is primarily based in Riyadh, Saudi Arabia, with Jeddah also considered as a secondary location. The selected candidate will serve as a Customer Program Manager, supporting customers across the Middle East and Africa regions. This role requires 2-5 years of experience.

Position Context and Location

This requisition is for an international, locally hired position in Dhahran, Saudi Arabia. Benefits and pay are determined at the local level and are not part of Boeing ******* payroll. Compensation will commensurate with experience and qualifications and in accordance with applicable Saudi Arabia law. Employment is subject to the candidate's ability to satisfy all Saudi Arabia labor and immigration formalities. Relocation assistance is not a negotiable benefit for this position; candidates must live in the immediate area or relocate at their own expense. The employer is not willing to sponsor applicants for employment visa status.

Key Responsibilities

• Create, maintain, and advance customer relationships, developing an understanding of customer culture and business strategies.
• Interact with customers and internal partners through face-to-face/virtual meetings, phone calls, emails, and other media.
• Manage customer account health and provide customer support.
• Collaborate with customers to determine specific needs and recommend potential solutions, involving internal partners as needed.
• Develop, prepare, and deliver presentations to customers and internal organizations.
• Advise customers regarding the status, changes, or improvements of orders and follow up on account-related issues.
• Utilize multiple Boeing systems in a fast-paced environment.
• Respond to customer inquiries and provide information regarding Boeing products, services, processes, and operations.
• Respond to customer inquiries and facilitate delivery problem resolution.
• Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
• Coordinate collection and processing, and analyze supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products, or related services.
• Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems.
• Monitor and share key performance metrics with customers and internal partners.
• Interface with customers and internal Boeing resources.

Required Qualifications and Experience

• 1+ years of experience working in a supply chain-focused role.
• Experience developing presentations for and presenting to executive leadership.
• Strong communication and problem-solving skills.
• Ability for minimal domestic and international travel.

Additional Information

This position requires minimal travel, both domestically and internationally. Candidates should be prepared for this travel requirement.