Events Booking Center Assistant Manager

About the Role

Delta Hotels and Resorts® is seeking an Events Booking Center Assistant Manager to join their team in Jeddah, Makkah. This full-time role involves assisting management in various operational and administrative tasks, ensuring efficient service delivery and adherence to company standards. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Contact appropriate departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
• Determine and provide complimentary items to guests as tokens of appreciation for their patronage.
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.

Leadership and Support Functions

• Assist management in training and motivating employees, serving as a role model.
• Ensure adherence to all company policies and procedures, maintaining a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, and thanking them with genuine appreciation.
• Communicate professionally and clearly, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals, and responding appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Qualifications and Requirements

• A minimum of 2-5 years of experience in a related field.
• Ability to read and visually verify information in various formats.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
• Demonstrated ability to follow all company policies and procedures.
• Strong interpersonal and communication skills.

Work Environment

This is a full-time position based in Jeddah, Makkah, within the hospitality sector. The role involves working closely with various departments to ensure seamless guest experiences and operational efficiency.

Application Process

Qualified candidates are encouraged to apply. Salary details will be discussed during the interview process.