Events Booking Center Assistant Manager

About the Role

Marriott International is seeking an Events Booking Center Assistant Manager for a full-time position in Jeddah. This role involves supporting the Sales & Marketing team by managing guest reservations, resolving inquiries, and ensuring adherence to company standards. The ideal candidate will have 2-5 years of relevant experience.

Key Responsibilities

• Contact relevant departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue, including up-selling, while maintaining guest loyalty.
• Determine and provide complimentary gifts to guests for their patronage (*, rewards points, show tickets, gift certificates).
• Promote brand image awareness both internally and externally.
• Process requests for redeeming Marriott Rewards points and enter Marriott Rewards information during guest reservations.
• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees, serving as a role model.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, and express genuine appreciation.
• Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Qualifications and Requirements

• 2-5 years of experience in a related field.
• Ability to read and visually verify information in various formats.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Work Environment and Company Culture

This role is part of the Marriott International portfolio, specifically within Delta Hotels by Marriott. Delta Hotels focuses on providing a seamless travel experience for modern frequent travelers by delivering essential needs and eliminating unnecessary elements. The brand emphasizes being warm, wise, and in control, allowing guests to focus on what is most important. Delta Hotels by Marriott is expanding globally, with a strong presence in Canada, the United Kingdom, and the United States.

Company Standards and Professional Conduct

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Perform other reasonable job duties as requested by Supervisors.