Executive Housekeeper

About the Role

Centro Salama is seeking an Executive Housekeeper to manage the daily operations of the Housekeeping Department in Jeddah. This full-time role requires a professional who can maintain high standards of cleanliness and guest satisfaction, leading a multicultural team.

Role Overview

The Executive Housekeeper is responsible for ensuring that all areas of the hotel meet the established standards. This involves guiding and developing a dedicated team, implementing operational procedures, and consistently exceeding guest expectations through meticulous attention to detail and service quality.

Key Responsibilities

• Oversee the cleanliness of all hotel guest rooms, public areas, and back-of-house facilities to ensure the highest standards are met.
• Develop and implement standards and guidelines to achieve total guest satisfaction and optimize team productivity, in compliance with standard operating procedures (SOPs).
• Supervise the training and development of all housekeeping team members to ensure efficient and successful operations.
• Measure, interpret, and evaluate the working standards and performance of the department.
• Foster and maintain positive working relationships within the Housekeeping Department and with other hotel departments.
• Manage and control all departmental purchases, maintaining awareness of quality and cost effectiveness.
• Demonstrate a philosophy of work and conduct consistent with expected professionalism through personal example.
• Manage and control all operational equipment, linen, and uniforms.
• Set short-term and long-term strategic goals for the department.

Qualifications and Experience

• A minimum of 10 years of experience in housekeeping, preferably in a leadership role within the hospitality industry.
• Demonstrated ability to deliver high levels of customer service and provide effective solutions to guest needs.
• Proven experience in guiding and developing a diverse team.
• Strong understanding of housekeeping operations and standards.

Work Environment

This is a full-time position based in Jeddah, requiring a commitment to maintaining impeccable standards within a dynamic hotel environment. The role involves working with a diverse team and collaborating across various departments to ensure operational excellence.

Application Process

Candidates who meet the above qualifications are encouraged to apply for this position.