Executive Sales

About the Role

Marriott International is seeking an Executive Sales professional to join their team in Jeddah, Makkah. This full-time role involves managing guest interactions, processing reservations, and supporting sales and marketing efforts while upholding Marriott's brand standards and guest loyalty.

Key Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate departments such as Sales, Data Administration, or Accounting.
• Utilize sales techniques to maximize revenue, including up-selling, while maintaining guest loyalty to Marriott.
• Determine and provide complimentary gifts to guests as a token of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote awareness of the Marriott brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.

Team Support and Professional Conduct

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and express genuine appreciation.
• Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and respond appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Qualifications and Experience

• 2-5 years of relevant experience.
• Ability to read and visually verify information in various formats.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Work Environment

This is a full-time position based in Jeddah, Makkah, within the Marriott International team. The role requires active participation in daily operations and collaboration with various departments to ensure guest satisfaction and operational efficiency.

Application Process

Candidates who meet the qualifications are encouraged to apply. Further details regarding the application process will be provided upon interest.