Front Office Manager📣 Job Ad

About Accor

Accor is a global hospitality group with over 300,000 experts dedicated to placing people at the core of its operations. The company focuses on creating memorable experiences for guests and fostering a passion for service and achievement within its teams. Accor leverages an integrated ecosystem of leading brands, personalized services, and expert solutions to innovate within the hospitality sector.

The Role of Front Office Manager

Accor is seeking a Front Office Manager to join its team in Jeddah. This full-time position is responsible for overseeing all aspects of guest service and satisfaction, which are generated and maintained through the daily operations of the front office. This includes managing the front desk, guest services, and telephone operations. The Front Office Manager ensures consistent delivery of exemplary guest service, adherence to company policies and procedures, and fosters team unity to create unforgettable experiences for every guest.

Key Responsibilities

• Communicate effectively with guests and colleagues to ensure cohesive collaboration across departments.
• Address guest challenges proactively and develop creative solutions to resolve issues.
• Recruit, train, and mentor Front Office team members, supporting their professional development and monitoring performance.
• Ensure adherence to Occupational Health & Safety (OH&S) requirements, respond promptly to emergencies, and prioritize the safety of guests and staff.
• Manage reservations accurately, handle guest accounts efficiently, and analyze relevant reports and data.
• Monitor budgets, expenditures, and revenue closely to inform operational decisions and achieve financial objectives.

Candidate Profile

The ideal candidate will have significant experience in hotel operations, specifically within brand hotels. This role requires a professional with 5-10 years of experience in a relevant capacity, demonstrating a strong understanding of front office management and guest service excellence.

Required Skills and Qualifications

• Excellent command of English; proficiency in an additional language is considered an advantage.
• Strong reporting and analytical skills to interpret data and make informed decisions.
• Good analytical and numeric skills for financial monitoring and operational planning.
• High level of organizational ability and effective time management skills.

Application Information

Interested candidates who meet the specified requirements are encouraged to apply for this full-time position in Jeddah.