AsstMgr Front Office I📣 Job Ad

About the Role

Le Méridien Hotels & Resorts is seeking an Assistant Manager, Front Office I to join our team in Riyadh. This full-time position involves assisting the Front Office Manager in the daily administration and supervision of front office functions, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The role focuses on directing employees to ensure efficient check-in and check-out processes, maximizing guest and employee satisfaction, and optimizing the department's financial performance.

Leadership and Team Management

• Lead, influence, and encourage team members through effective interpersonal and communication skills, advocating sound financial and business decision-making.
• Foster mutual trust, respect, and cooperation among team members, serving as a role model for appropriate behaviors and guest relations.
• Supervise and manage daily operations, ensuring employee recognition across all shifts and maintaining open, collaborative relationships.
• Understand employee positions sufficiently to perform duties in their absence and provide guidance, feedback, and individual coaching as needed.
• Empower employees to deliver excellent customer service.

Guest Service Excellence

• Manage day-to-day operations to ensure quality standards are met and customer expectations are consistently exceeded.
• Handle guest complaints, settle disputes, and resolve grievances or conflicts effectively.
• Strive for continuous improvement in service performance, collaborating with the Front Office Manager on departmental service enhancements.
• Participate in the development and implementation of corrective action plans based on guest feedback and satisfaction results.
• Interact regularly with guests to obtain feedback on product quality, service levels, and overall satisfaction.

Operational Oversight and Performance

• Develop specific goals and plans to prioritize, organize, and accomplish work efficiently.
• Communicate a clear and consistent message regarding Front Office goals to achieve desired results.
• Implement customer recognition and service programs, ensuring their proper execution.
• Monitor adherence to all credit policies and procedures to minimize bad debts and rebates.
• Analyze information and evaluate results to identify optimal solutions and solve problems effectively.

Policy Adherence and Communication

• Ensure compliance with all Front Office policies, standards, and procedures.
• Provide information to supervisors and co-workers via telephone, written form, email, or in person.
• Inform and update executives, peers, and subordinates on relevant information in a timely manner.
• Communicate critical information from pre- and post-convention meetings to the Front Office staff.
• Function in place of the Front Office Manager during their absence and participate in department meetings.

Required Experience

Candidates should possess 5-10 years of relevant experience in front office operations, demonstrating strong leadership capabilities and a commitment to guest satisfaction. The role requires proven honesty, integrity, and the ability to advocate for sound financial and business decisions.