Assistant Director of Front Office Saudi Talent📣 Job Ad

Assistant Director of Front Office - Saudi Talent

Rotana Jabal Omar Makkah is seeking an experienced and dedicated Assistant Director of Front Office to join its team in Makkah. This full-time position is specifically designed for Saudi talent, focusing on individuals who are committed to delivering high standards of guest service within a luxury hospitality environment. The role involves assisting the Director of Front Office in the comprehensive leadership and management of all Front Office operations.

Role Purpose and Scope

The primary purpose of this role is to support the Director of Front Office in overseeing the daily functions and strategic objectives of the department. The Assistant Director will ensure that all Front Office sections operate efficiently, providing guests with prompt, attentive service and a personalized experience. This position is integral to maintaining the hotel's reputation for service excellence and operational efficiency.

Key Responsibilities

• Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition.
• Inform other operating departments, particularly Housekeeping, of all relevant Front Office matters.
• Establish and maintain effective employee relations within the department.
• Assist the Director of Front Office in employee-related matters, including appraisals and consulting.
• Support the preparation of statistical, performance, and forecast reports necessary for annual budget and strategic plan development, and to provide management with marketing information.
• Assist in continuously monitoring and controlling department costs to ensure performance against budget.

Qualifications and Experience

Candidates for this position should possess 5 to 10 years of progressive experience in Front Office operations, ideally within a reputable hotel or resort setting. The role requires professionals who are inherently guest-focused, demonstrating a strong ability to deliver consistent and high levels of customer service. A proven track record in leadership and team supervision within a Front Office environment is essential.

Work Setting

This is a full-time position based in Makkah, Saudi Arabia, within the dynamic environment of Rotana Jabal Omar Makkah. The role operates within a guest-centric framework, requiring a commitment to service excellence.

Application Process

Interested candidates who meet the outlined qualifications and experience are encouraged to apply for this opportunity.