Assistant Director of Front Office Saudi Talent📣 Job Ad

About the Role

Rotana Hotels is seeking an Assistant Director of Front Office Saudi Talent to join its team in Makkah, Saudi Arabia. This full-time position involves supporting the Director of Front Office in overseeing all Front Office operations to maintain high service standards and ensure guest satisfaction.

Role Overview

The Assistant Director of Front Office plays a key role in managing the Front Office Department, focusing on guest experience and operational efficiency. This position requires a professional who can deliver high levels of customer service and contribute to effective solutions for guests, ensuring smooth departmental operations.

Key Responsibilities

• Monitor Front Office employees to ensure guests receive prompt attention and personal recognition.
• Communicate relevant Front Office matters to other operating departments, particularly Housekeeping.
• Establish and maintain effective employee relations within the department.
• Assist the Director of Front Office with employee-related tasks, including appraisals and consultations.
• Support the preparation of statistical, performance, and forecast reports for annual budget planning, strategic initiatives, and management information.
• Assist in continuously monitoring and controlling department costs to ensure adherence to budget.

Qualifications and Experience

• A minimum of three years of prior experience in a Front Office Department within a hotel environment.
• Immaculate personal presentation.
• Demonstrated ability to solve problems effectively.
• Knowledge of upselling and revenue maximization techniques.
• Proficiency in computer applications.
• Familiarity with Opera system is highly advantageous.

Required Skills and Attributes

The ideal candidate will be a proactive individual with an approachable demeanor, possessing a strong aptitude for customer care and robust leadership capabilities. The ability to motivate and guide others, alongside developing and building relationships, is essential. Key competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

Work Environment and Application

This is a full-time position based in Makkah, Saudi Arabia, within the hospitality sector. Rotana Hotels offers a professional environment focused on guest service excellence. Salary details for this role are not disclosed.