GUCCI Store Manager📣 Job Ad

About the Role

Gucci is seeking a GUCCI Store Manager to lead its operations in Jeddah, Makkah, Saudi Arabia. This full-time position requires 2-5 years of relevant experience. The Store Manager will be responsible for leading and supporting all store activities to achieve business objectives, demonstrating an unsurpassed service culture, and maintaining high integrity in operations, loss prevention, human resources management, and visual merchandising presentation. The successful candidate will act as a Gucci Ambassador, promoting the brand's values and ambitions within the market.

Leadership and Team Development

• Conduct monthly coaching and counseling sessions with associates to review performance and provide constructive, timely feedback.
• Oversee the annual review process for all store employees and set annual employee goals.
• Identify and create action plans and build development plans for all employees.
• Attract, recruit, and retain a high-performing team, building a talent pipeline through networking and competitive shopping.
• Ensure a consistent and branded onboarding experience for all new hires.
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service.
• Partner with Human Resources for all employee relations issues to ensure effective resolution.

Business Management and Client Engagement

• Drive and maximize sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service.
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling, maintain a high sell-through, and align with new product launches.
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy.
• Communicate company set KPIs and identify strategies to ensure performance standards are met.
• Develop and implement business action plans to enhance sales for each product category and client tier segment.
• Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results.
• Proactively follow current fashion trends, industry news, technology, and analyze key competitors in the market.
• Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high-potential clients.
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.
• Lead the team on executing superior customer service and after-sales experience to increase and retain customer loyalty.
• Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team.
• Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities and monitor monthly CRM database reporting.

Operational Oversight

• Recap monthly store performance, reporting current business trends to cover every aspect of the business, as well as competitor performance.
• Monitor store expenses and maintain the store operating budget while aiming to reduce overall costs. Ensure timely submission of accounts payable invoices and cash disbursement policies.
• Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting, and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target.
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees.
• Support and maintain visual merchandising standards set by the WW headquarters.
• Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters.
• Responsible for ensuring an effective staff schedule according to traffic trends.
• Maintain the borrow log and consignment program to be current and adhere to company policy and procedures.

Candidate Requirements

• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
• Entrepreneurial spirit.
• Sales and Client focused.
• Developing/coaching others.
• Leading by example.
• Relationship builder.
• Effective communicator.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires flexibility to accommodate a retail schedule, which includes working evenings, weekends, and holidays as needed.