Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Jeddah. This role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out processes. The Guest Experience Expert is empowered to provide a wide range of services, ensuring operational needs are met and guest requests are addressed effectively.

Key Responsibilities

• Deliver a range of services to guide guests throughout their entire stay.
• Process operational needs and address guest requests promptly.
• Complete necessary reports and share highlights of the local area with guests.
• Ensure all transactions contribute positively to the overall guest experience.
• Maintain a safe work environment and adhere to company policies and procedures.
• Uphold confidentiality and protect company assets.
• Ensure quality standards are met consistently.
• Present a professional appearance and maintain professional communication.
• Perform physical tasks including standing, sitting, or walking for extended periods, and lifting or moving objects weighing up to 10 pounds without assistance.

Qualifications and Requirements

• 0-1 year of relevant experience.
• Ability to take initiative and deliver a wide range of guest services.
• Strong commitment to upholding quality standards.
• Professional demeanor and communication skills.
• Physical ability to stand, sit, or walk for extended periods and handle objects weighing up to 10 pounds.

About The Luxury Collection Hotels & Resorts

The Luxury Collection Hotels & Resorts, part of Marriott International, encompasses over 120 properties across more than 35 countries. With a history spanning over 100 years, originating from the Italian CIGA brand in 1906, the brand is dedicated to offering authentic experiences that create lasting memories. Each hotel and resort is designed to reflect the cultural charms and treasures of its locale. The team values evocative storytelling, a passion for destination heritage, and a commitment to delivering genuine, personalized, and anticipatory hospitality.

Work Environment

This is a full-time position based in Jeddah. The role requires a hands-on approach, involving movement and interaction within the hotel environment to ensure guest satisfaction and operational efficiency.