Head Waiter/Waitress📣 Job Ad

About the Role

Leylaty Group is seeking a dedicated and experienced Head Waiter/Waitress to join our full-time team in Jeddah. This role is central to overseeing service operations during banquet events and catering, ensuring seamless execution and maintaining high standards of guest satisfaction.

Role Purpose and Scope

The Head Waiter/Waitress leads the service team, supervises uniform management (receiving, distribution, and collection), and conducts site inductions for agency staff. This position requires assisting Event Supervisors with necessary event paperwork and fostering strong working relationships with the Event Managers Team and other Heads of Departments (HODs).

Key Responsibilities

• Ensure table settings, buffet stations, bars, and service points are correctly arranged according to Banquet Event Orders (BEOs).
• Inspect venue cleanliness and setup before guest arrival.
• Ensure smooth and timely food & beverage service, maintaining high guest satisfaction.
• Personally attend to VIP guests, ensuring discreet and professional handling of special requests.
• Respond promptly to guest feedback and report any issues to the Banquet Management Team.
• Monitor staff grooming, hygiene, and uniform compliance.
• Apply site inductions for agency staff, complete time sheets, and hand over supportive documentation to Banquet Managers in-charge.
• Assist Event Managers in training and guiding new team members in banquet and catering service techniques.
• Ensure correct handling of equipment, glassware, and banquet furniture.
• Ensure proper storage and return of equipment, service ware, and linen.
• Supervise and coordinate event staff during banquets and catering events.
• Ensure closing duties are completed, including clearing, maintaining cleanliness, napkin counting, uniform returns, and polishing equipment for future events.
• Maintain inventory of banquet supplies and equipment.

Qualifications and Experience

• High school diploma or equivalent is required.
• A diploma or certificate in Hospitality, Food & Beverage industry, or a related field is preferred.
• Certification in food safety, hygiene, or civil defense is an advantage.
• Minimum of 4 to 6 years of experience in food & beverage service within hotels, banquets, or catering operations.
• At least 1 year of experience in a junior supervisory role (*, team leader, captain, or head waiter/waitress) managing service staff during large-scale events.
• Proven experience in both indoor banquet functions (ballrooms, weddings, conferences) and outside catering setups.
• Previous experience handling VIP and VVIP guests, with knowledge of protocol and etiquette.
• Experience with various service styles, including buffet, plated service, silver service, and butler service.

Essential Skills

• Strong leadership and motivational abilities.
• Effective communication and interpersonal skills.
• Cultural awareness and sensitivity to etiquette.
• Excellent organizational and time management skills.
• High attention to detail.
• Solid food safety knowledge and adherence to high hygiene standards.
• Problem-solving orientation.
• Capability for multitasking.

Work Environment and Physical Demands

This role requires adaptability to work at odd hours and the ability to perform efficiently under pressure. The position involves physical demands including, but not limited to, standing, walking, driving around a region, and manual involvement in operations.