Junior PL Account Manager

About HungerStation

HungerStation is seeking a Junior PL Account Manager to join its team in Makkah, specifically covering Jeddah and Makkah cities. This full-time role is designed for individuals with 0-1 years of experience, focusing on managing third-party logistics (3PL) operations and ensuring efficient fleet and rider performance within the company's delivery network.

Role Overview

The Junior PL Account Manager will be responsible for overseeing 3PL compliance, managing partner relationships, and resolving operational challenges. The role involves monitoring fleet and rider performance, ensuring adherence to company standards, and providing data-driven insights to senior management. A key aspect of this position is to support the integration of 3PL operations into HungerStation's logistics network and maintain operational resilience.

Key Responsibilities

• Monitor 3PL compliance with company standards and regulations.
• Establish and maintain a structured feedback loop with 3PL partners to evaluate satisfaction and operational challenges.
• Resolve 3PL issues within agreed Service Level Agreement (SLA) timelines.
• Manage 3PL communication channels to collect data for the logistics team.
• Operationally support 3PL companies in overcoming challenges.
• Facilitate the onboarding process for 3PLs, ensuring all requirements are met.
• Support full-time riders and manage Customer Relations Center (CRC) escalations.
• Align with stakeholders to ensure service delivery to 3PL partners.
• Ensure sufficient supply availability in cities and proactively acquire new 3PLs.
• Track and analyze active rider performance through reporting dashboards.
• Ensure all riders comply with HungerStation standards and guidelines.
• Provide actionable insights to senior management based on fleet and 3PL data analysis.
• Collaborate with internal teams for seamless integration of 3PL operations.
• Create and maintain detailed documentation for 3PL onboarding, operational guidelines, and performance standards.
• Conduct regular market research to benchmark against industry standards and implement best practices.
• Maintain accurate records of rider and 3PL company activities for transparency and accountability.

Qualifications and Experience

• 0-1 years of relevant professional experience.
• Demonstrated ability to monitor compliance and manage operational processes.
• Experience in data collection and analysis to support logistics operations.
• Strong communication and problem-solving skills to manage partner relationships and resolve issues.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to Jeddah. The role requires collaboration with internal teams and external 3PL partners to ensure efficient logistics operations.

Application Process

Interested candidates are invited to apply for this role. Salary details will be discussed during the interview process.