Lobby Ambassador The EDITION

About EDITION Hotels

EDITION Hotels combine the vision of boutique hotelier Ian Schrager with the service delivery of a luxury hotel and the global reach of Marriott International. The brand aims to provide a distinct hospitality experience, balancing polish with personality and perfectionism with individualism. EDITION targets consumers who value quality, originality, design, and service excellence without conventional limitations.

Role Summary

The Lobby Ambassador at The Jeddah EDITION is responsible for promptly addressing guest needs and requests, ensuring a high standard of service delivery. This full-time position, based in Jeddah, requires 0-1 years of experience and involves direct interaction with guests and coordination with various hotel departments.

Key Responsibilities

• Respond promptly to guest needs and requests, communicating with appropriate staff or departments as required.
• Fill service carts with supplies and transport them to assigned areas.
• Enter guest rooms following established procedures to ensure vacancy before entry.
• Replace guest supplies, deliver VIP amenities, and remove trash and room service items.
• Verify the presence and working order of all in-room appliances.
• Straighten desk items, furniture, and appliances within guest rooms.
• Assess room cleanliness and notify Housekeeping of required tasks, such as dirty linens, unmade beds, surface dust, or vacuuming needs.
• Provide lifestyle services upon request, including packing, unpacking, pressing, ironing, shoe polishing, food and drink deliveries and setups, and workout setups.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, and assist individuals with disabilities.
• Maintain a clean and professional appearance, and ensure confidentiality of proprietary information.
• Support team members to achieve common goals and ensure adherence to quality expectations and standards.

Safety and Operational Compliance

• Adhere to all company safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Properly store flammable materials.

Required Skills and Physical Demands

• Ability to communicate clearly and professionally with guests and colleagues.
• Capability to move, lift, carry, and place objects with assistance.
• Ability to push and pull loaded service carts and other work-related equipment over sloping and uneven surfaces.
• Physical dexterity to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capacity to stand, sit, kneel, or walk for extended periods across an entire work shift.
• Possession of fine motor skills and hand-eye coordination.

Experience and Qualifications

Candidates should possess 0-1 years of relevant experience. This role requires individuals who are committed to delivering high-quality service and can perform various tasks as requested by supervisors.