Network Specialist

About the Role

SIAD Holding is seeking a Network Specialist to design, operate, secure, and maintain the group-wide network infrastructure. This full-time position is based in Makkah, with operations spanning across Jeddah and Makkah, and requires 2-5 years of relevant experience. The role ensures reliable, secure, and continuously monitored connectivity for all group operations, including the head office, subsidiaries, and hotel properties.

Network Infrastructure and Connectivity Responsibilities

• Install, configure, and maintain Cisco switches, routers, and wireless infrastructure across all group locations.
• Manage WAN and internet links, ISP circuits, and site-to-site connectivity, coordinating with ISPs on provisioning, faults, and SLAs.
• Maintain consistent IP addressing, VLAN segmentation, routing, QoS, and wireless standards across all sites.
• Plan and execute network changes, upgrades, and capacity expansions with minimal business disruption.

Firewall, VPN, and Network Security

• Administer Fortinet (FortiGate) firewalls, including security policies, NAT, web filtering, IPS, SD-WAN, and high availability.
• Configure and support site-to-site and remote-access (SSL / IPsec) VPN connectivity.
• Enforce network security standards, review firewall rules periodically, and remediate identified vulnerabilities.
• Support incident response for network security events in coordination with the IT team, vendors, and service partners.

Voice and Unified Communications Support

• Support Avaya IP telephony systems, handsets, SIP trunks, and call routing across the group.
• Ensure QoS and network readiness for voice and contact-centre traffic in coordination with relevant teams and providers.

Network Monitoring and Operations

• Implement and maintain network monitoring and alerting, responding proactively to alerts.
• Perform configuration backups, firmware/OS upgrades, patching, and lifecycle management for all network, firewall, and voice devices.
• Troubleshoot and resolve escalated network issues, escalating to vendors and partners (Cisco, Fortinet, Avaya) when necessary.
• Maintain network documentation and record all incidents and changes in the ticketing system.
• Support the procurement of network hardware, licenses, support contracts, and services, and follow up on renewals.
• Contribute to the network scope of group projects, including new property openings, office relocations, cloud connectivity, and disaster recovery.

Experience and Work Environment

This role requires 2-5 years of experience in network infrastructure management and security. The Network Specialist will work full-time within SIAD Holding's IT team, ensuring robust network operations across various group entities in Jeddah and Makkah.