Quality Supervisor

About the Role

Abdul Latif Jameel Company Limited is seeking a Quality Supervisor to join their team in Jeddah. This full-time position is crucial for ensuring product quality and functionality by investigating technical problems and supporting service centers and dealers in adhering to repair standards set by ALJACS.

Role Purpose and Impact

The primary purpose of this role is to optimize product quality and functionality by investigating technical issues and assisting service centers and dealers with repair procedures in line with ALJACS standards. The Quality Supervisor directly impacts quality assurance for technical problems and indirectly influences sales frameworks and new product conformity tests. The role is also vital for successful product installation launches based on established standards.

Key Responsibilities

1. Analyze and prioritize technical reports from Service Centers, preparing field technical reports to address unclear submissions.
2. Audit warranty procedures and claims at the center level, proposing corrective actions in consultation with QAD management.
3. Train service, sales, and parts staff on product installation, functions, and features to enhance awareness of ALJACS products.
4. Assist in training production installers on product installation launches, ensuring adherence to installation standards.
5. Participate in new product conformity tests as required, reporting results and following up on improvements for identified weak areas.
6. Visit complaining customers to verify problems and issues during implementation and supervise repair processes.
7. Submit market product reports detailing customer requirements and competitive comparisons.
8. Monitor Service Center activities, including technical reporting, warranty business, and warranty parts storage, to ensure compliance with company standards.

Performance Targets

• Achieve supplier evaluation targets.
• Meet product evaluation targets.
• Contribute to customer satisfaction goals.

Qualifications and Experience

Candidates should possess 4-5 years of relevant experience to effectively manage the responsibilities outlined for this role.

Application Process

We invite qualified candidates to apply for this opportunity to contribute to Abdul Latif Jameel Company Limited's commitment to quality and customer satisfaction.