Senior Service Sales Engineer

About KONE

KONE is recognized as a Top Employer, committed to fostering a positive work environment through effective people practices. The company prioritizes a strong work culture, promoting collaboration, diversity, growth, and employee well-being, while striving for high standards of quality and efficiency.

Role Overview

KONE is seeking a Senior Service Sales Engineer to be based in Jeddah, Saudi Arabia. This full-time role involves leading and developing strategic customer relationships, identifying value-adding solutions, and contributing to offering and sales development strategies. The position requires 7-10 years of experience.

Key Responsibilities

• Proactively develop and manage customer relationships within the assigned area.
• Accountable for enhancing KONE's market position within the customer base or market area.
• Generate and communicate leads and sales opportunities across the KONE sales team, including cross-selling.
• Ensure customer satisfaction and resolve complaints in collaboration with the KONE team.
• Document and maintain accurate customer and contact information.
• Proactively generate opportunities from outside the current customer base.
• Handle Requests for Quotations (RFQs).
• Accountable for leads, opportunities, orders, and contracts to meet sales budget and pricing targets.
• Identify customer needs and ensure KONE's solutions align with those needs.
• Responsible for pricing using approved tendering tools and optimizing prices and discounts within authority.
• Validate that contract contents are consistent with negotiation outcomes.
• Maintain comprehensive information on opportunities, tasks, and visits (sales funnel management).
• Responsible for timely and accurate reporting in CRM.
• Gather relevant market and competitor information from the field.
• Support the finance function in money collection.
• Drive the execution of individual sales plans.

Work Environment and Culture

KONE fosters an innovative and collaborative working culture that values individual contributions. Employee engagement is a key focus, encouraging participation and the sharing of information and ideas. Sustainability is integrated into the company's culture and daily practices. KONE adheres to ethical business practices, promoting a culture of trust, respect, and recognition for good performance. The company offers a range of experiences and opportunities designed to support career and personal goals, and promote a healthy work-life balance.

Compensation and Benefits

KONE provides fair and competitive pay that acknowledges performance and supports employee engagement. The compensation approach includes a comprehensive total rewards package with both financial and non-financial benefits. The company is committed to cultivating a culture of fairness, respect, equity, diversity, and inclusion.