Senior Service Sales Engineer

About the Role

KONE is seeking a Senior Service Sales Engineer to be based in Jeddah, Makkah, Saudi Arabia. This full-time role involves developing and maintaining strategic customer relationships and proactively identifying solutions that add value to customers. The position is integral to driving offering and sales development strategies within the team.

Key Responsibilities

• Proactively develop and create customer relationships within the assigned area of responsibility.
• Accountable for developing KONE's market position within the customer base or market area.
• Generate and communicate leads and sales opportunities for the entire KONE sales team, including cross-selling.
• Ensure customer satisfaction and resolve complaints in collaboration with the KONE team.
• Document customer and contact information, maintaining accurate customer data.
• Generate opportunities from outside the current customer base.
• Handle Requests for Quotation (RFQs).
• Accountable for leads, opportunities, orders, and contracts to meet sales budget and pricing targets.
• Identify customer needs and ensure KONE's solutions align with those needs.
• Responsible for pricing using approved tendering tools and optimizing prices and discounts within authority.
• Validate that contract contents are in line with negotiation outcomes.
• Maintain comprehensive information on opportunities, tasks, and visits (sales funnel management).
• Responsible for timely and accurate reporting in CRM.
• Gather relevant market and competitor information from the field.
• Support the finance function in money collection.
• Drive the execution of individual sales plans.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience is required.
• Demonstrated ability to lead and develop mutually beneficial relationships with strategic customers.
• Proven capability to proactively identify solutions and develop value-adding processes for customers.

Work Environment and Culture

KONE fosters an innovative and collaborative working culture that values individual contributions. Employee engagement is a key focus, encouraging participation and the sharing of information and ideas. Sustainability is integrated into the culture and daily practices, alongside ethical business practices. The company promotes a culture of trust, respect, and recognition for good performance, offering opportunities for career and personal development.

Compensation and Benefits

KONE offers a comprehensive total rewards package, including both financial and non-financial benefits, designed to recognize performance and support employee engagement. The company is committed to fairness, respect, equity, diversity, and inclusion.