Service representative (m/f/d)

About the Role

Halian | Managed Services, Recruitment Agency & Contract Staffing is seeking an experienced Field Service Representative (FSR) to provide on-site technical support and maintenance for advanced naval sonar systems. This contract position is based in Jeddah, Makkah, Saudi Arabia, and involves ensuring the operational readiness and performance of towed sonar equipment within a maritime defense environment.

Key Responsibilities

• Conduct in-depth fault diagnosis and root-cause analysis of complex sonar system issues.
• Utilize diagnostic software, test equipment, and maintenance documentation to identify and resolve technical problems efficiently.
• Execute planned preventive maintenance activities to maximize equipment availability and operational readiness, adhering to approved schedules and procedures.
• Perform corrective maintenance, including component replacement, repair, testing, and recommissioning of sonar equipment, while maintaining compliance with technical and safety standards.
• Assist with the development and execution of annual engineering support plans, technical investigations, reliability assessments, and continuous improvement initiatives.
• Maintain accurate records of maintenance activities, system defects, repairs, and technical interventions, producing regular reports for management and customer stakeholders.
• Support the management and control of maintenance inventory and spare parts, tracking consumption and identifying critical spare requirements.
• Ensure all maintenance activities comply with company procedures, quality standards, and safety regulations, promoting a strong safety culture.
• Act as a key technical interface between operational personnel, engineering teams, and maintenance management, building effective working relationships in a multicultural environment.

Technical Support and Maintenance Expertise

The FSR will provide essential technical recommendations and support for system performance improvements. This includes supporting lifecycle management initiatives aimed at extending equipment service life and escalating complex technical issues when specialist engineering support is required. Collaboration with engineering teams to address recurring system performance issues is also a core aspect of this role.

Documentation and Reporting

A critical component of this role involves meticulous documentation. The FSR will be responsible for maintaining accurate records of all maintenance activities, system defects, repairs, and technical interventions. This includes producing regular maintenance reports and technical updates for management and customer stakeholders, ensuring all documentation remains current and aligned with quality management requirements.

Compliance and Safety

Adherence to strict compliance, quality, and safety standards is mandatory. The Field Service Representative will ensure all maintenance activities are performed in accordance with company procedures, quality standards, and safety regulations. This role requires promoting a strong safety culture and adhering to all site-specific health, safety, and environmental requirements, as well as supporting audits, inspections, and compliance reviews.

Work Environment

This position is based in Jeddah, Saudi Arabia, and may require occasional travel or deployment based on operational needs. The successful candidate will work within a multicultural and multidisciplinary environment, acting as a key technical interface and delivering professional technical support while maintaining high levels of customer satisfaction.