Duty Supervisor MED

About Etihad Airways

Etihad Airways, the national airline of the UAE, is focused on shaping the future of global aviation. Operating from its hub in Abu Dhabi, the airline connects people across continents and cultures. The company is currently working towards its "Journey 2030" ambition, which aims to double its fleet, expand its network, and develop its workforce.

Role Overview

As a Duty Supervisor MED for Etihad Airways in Medina, Al Madinah, Saudi Arabia, you will be responsible for planning, directing, and supervising airport operations. This full-time role involves overseeing team and service provider performance to ensure that financial, customer service, quality, safety, and security objectives are met. The Duty Supervisor will ensure adherence to all applicable safety, security, regulatory, and company requirements and standards, and will supervise all operational elements while on duty.

Key Responsibilities

• Oversee all passenger and aircraft handling operations on a shift basis, ensuring compliance with arrival/departure checklists, brand requirements, company policies/procedures, and regulatory mandates.
• Manage safety and security outcomes during shifts through hazard identification, safety and compliance monitoring, and reporting.
• Ensure all flight editing and special guest requirements are fulfilled, including the assessment, planning, and coordination for VIP/MAAS, PRM, and special category guests.
• Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and minimize impact on guest service and operational integrity.
• Deliver, maintain, and rehearse the station emergency response plan, disruption planning, diversion/delay handling, and business continuity plans.
• Ensure on-time performance on a shift basis, including coordination, mitigation, accurate reporting, and follow-up of delays.
• Promote airport ancillary sales, coordinate processes, monitor compliance, and ensure adherence to associated targets.
• Promote, deliver, monitor, and report on customer service-related standards, including performance against associated KPIs.
• Ensure adherence to local authority requirements, including arrival/departure documentation and reporting.
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks at the station level on a shift basis, based on effective evaluation of conditions, hazards, and threats.
• Identify and report safety and security-related occurrences and hazards in accordance with company procedures and local regulations.

Qualifications and Experience

Candidates for the Duty Supervisor MED position should possess between 5 to 10 years of relevant experience. The role requires a strong understanding of airport operations, safety protocols, and customer service standards within the airline industry.

Work Environment

This is a full-time position based in Medina, Al Madinah, Saudi Arabia, within the dynamic environment of airport operations. The role involves working at the forefront of the airline and travel industry, contributing to the operational excellence of Etihad Airways.

Application Process

Salary for this position will be disclosed during the application process. Qualified candidates are encouraged to apply to join Etihad Airways and contribute to its vision of global aviation.