Executive Housekeeper I📣 Job Ad

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily shift operations for housekeeping, recreation/health club, and laundry services. This full-time position is based in Medina, Eastern Province, and requires 2-5 years of experience. The role involves directing and working with staff to ensure guestrooms, public spaces, and employee areas are maintained to high standards of cleanliness. The Executive Housekeeper I will also be responsible for completing inspections, ensuring guest and employee satisfaction, and managing the operating budget.

Key Responsibilities

• Oversee daily shift operations for housekeeping, recreation/health club, and laundry.
• Ensure guestroom status is communicated efficiently to the Front Desk.
• Collaborate with the Engineering department on guestroom maintenance needs.
• Supervise the property's general cleaning schedule and prepare work assignments based on room status and prospective check-outs.
• Manage inventory of stock to ensure adequate supplies and assist in ordering guestroom supplies, cleaning supplies, and uniforms.
• Support and supervise an effective inspection program for all guestrooms and public spaces, ensuring staff understand areas needing attention.
• Respond to and handle guest problems and complaints, striving to improve service performance and empower employees to provide excellent customer service.
• Participate in managing departmental controllable expenses to achieve or exceed budgeted goals, understanding the impact on overall property financial objectives.
• Assist in the investigation of employee accidents and supervise staffing levels to meet guest service, operational, and financial objectives.
• Ensure property policies are administered fairly and consistently, and that disciplinary procedures are completed according to Standard and Local Operating Procedures.
• Observe employee service behaviors, provide feedback, and participate in the employee performance appraisal process.
• Assist in interviewing and hiring team members and support departmental orientation and training programs.

Qualifications and Experience

Candidates must possess one of the following:

• A high school diploma or GED, plus 2 years of experience in housekeeping or a related professional area.
• A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience is required for this educational path.

Departmental Financial Management

This role requires active participation in managing the department’s controllable expenses to meet or exceed budgeted goals. The Executive Housekeeper I must comprehend budgets, operating statements, and payroll progress reports to effectively assist in the financial management of the department and understand the impact of departmental operations on the overall property financial goals.

Human Resources and Team Development

The position involves supervising staff to ensure expectations and parameters are understood, and that employees have proper supplies, equipment, and uniforms. The Executive Housekeeper I will utilize on-the-job training tools to train new room attendants and provide follow-up training as necessary. Participation in employee progressive discipline procedures and assisting with interviewing and hiring are also key aspects of the role.

Work Location and Type

This is a full-time position located in Medina, within the Eastern Province. The role operates within the framework of Sheraton Hotels & Resorts.