Executive Housekeeper I📣 Job Ad

About the Executive Housekeeper Role

Sheraton Hotels & Resorts in Medina is seeking an Executive Housekeeper I to oversee the daily operations of housekeeping, recreation, health club, and laundry departments. This full-time position involves leading and collaborating with associates to maintain the cleanliness and tidiness of the hotel, public areas, and associate spaces. The role also includes conducting inspections, implementing corrective actions, and contributing to guest and associate satisfaction while adhering to financial budgets.

Key Responsibilities

• Manage daily housekeeping operations, ensuring compliance with all policies and standards.
• Oversee the hotel's master cleaning schedule and room cleaning status updates.
• Coordinate with Engineering for guest room maintenance needs and ensure timely communication of room status to the Front Desk.
• Maintain adequate stock of cleaning supplies and assist in ordering supplies, cleaning materials, and uniforms.
• Support and oversee effective inspections of all housekeeping and public areas.
• Address associate needs, ensuring they have appropriate supplies, equipment, and uniforms.
• Respond to and resolve guest issues and concerns, striving to improve service performance.
• Empower associates to provide superior guest services and reinforce guest satisfaction during meetings.

Departmental Management and Financial Oversight

• Partner with department management to achieve or exceed controllable expense targets.
• Influence departmental operating costs to meet overall financial targets and budget goals.
• Prepare budget, profit and loss statements, and wage progress reports for financial management.

Human Resources and Team Development

• Oversee associate scheduling to meet guest service, operational needs, and financial targets.
• Ensure associate expectations and motivations are met, and hotel policies are administered fairly and consistently.
• Observe associate work, provide feedback, and participate in performance appraisal processes.
• Utilize on-the-job training tools, train new associates, and provide refresher training as needed.
• Participate in associate incident investigations and progressive discipline procedures.
• Assist in interviewing and hiring team members with appropriate skills.

Qualifications and Experience

Candidates must meet one of the following educational and experience requirements:

• High school diploma or GED with 2 years of housekeeping or related department work experience.
• A two-year degree from an accredited college or university in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field; no work experience required.

Work Environment

This is a full-time position based in Medina. The role requires hands-on management and interaction with hotel staff and guests.