Boutique Manager

About the Role

Harry Winston is seeking a Boutique Manager to lead and manage all salon operations, sales performance, client development activities, and team effectiveness. This full-time position is based in Makkah, Saudi Arabia, with responsibilities extending to Jeddah. The role focuses on ensuring an exceptional luxury client experience and full compliance with brand standards, while achieving commercial objectives and developing high-performing teams.

Key Responsibilities

• Achieve and exceed salon sales targets and profitability objectives, developing and executing action plans to maximize business opportunities.
• Monitor sales performance, conversion rates, average transaction value, and client acquisition metrics, implementing strategies to drive business growth.
• Ensure an exceptional luxury customer experience across all client touchpoints, developing and maintaining relationships with VIP and High-Net-Worth clients.
• Lead clienteling initiatives, oversee CRM utilization, and support salon events to expand the client base and increase retention.
• Lead, coach, and develop salon team members, setting individual objectives, conducting performance reviews, and supporting recruitment and training.
• Ensure smooth daily salon operations, monitoring compliance with operational procedures, maintaining visual merchandising standards, and overseeing inventory management.
• Ensure compliance with company policies and brand standards, safeguarding company assets, and maintaining a secure working environment.
• Prepare and review salon performance reports, analyze sales trends, and provide regular business updates to management.

Qualifications and Requirements

• Over 10 years of experience in a relevant leadership role within luxury retail.
• Demonstrated ability to achieve and exceed commercial targets and profitability objectives.
• Proven experience in developing and executing business growth strategies.
• Strong background in client relationship management, particularly with VIP and High-Net-Worth clients.
• Experience in leading, coaching, and developing high-performing teams.
• Proficiency in managing daily salon operations, inventory, and compliance with brand standards.

Key Performance Indicators

Performance will be measured against key indicators including Salon Sales Achievement (%), Sales Growth (%), Conversion Rate, New Client Acquisition, VIP Client Retention, Team Performance Achievement, Inventory Accuracy, and Customer Satisfaction Score.

Working Relationships

The Boutique Manager will collaborate internally with the Brand Manager, Retail Team, Operations Specialist, Vault Coordinator, HR, and Finance. External relationships include clients, VIP customers, mall management, and brand representatives.

Challenges of the Role

Key challenges include achieving ambitious commercial targets while maintaining luxury service standards, managing high-value client relationships, ensuring operational excellence and compliance, and developing and retaining high-performing talent. The role also requires balancing sales growth with brand image and customer experience.