Boutique Manager

About Nestlé Nespresso SA

Nestlé Nespresso SA is dedicated to providing exceptional and sustainable coffee experiences. The company focuses on elevating coffee moments through a commitment to taste and purpose, cultivating coffee as an art to foster growth within its team members.

Role Overview

As a Boutique Manager for Nestlé Nespresso SA, you will be responsible for driving performance across all key areas, including team development, operational efficiency, and achieving key performance indicators. This is a full-time position located in the Makkah region, specifically in Jeddah or Makkah, requiring 5-10 years of relevant experience.

Key Responsibilities

• Achieve daily, weekly, and monthly sales and service level targets for the boutique.
• Maximize guest frequency, sales, and acquisition of new club members.
• Drive sales of capsules, accessories, and machines.
• Maintain up-to-date knowledge of coffee and NESPRESSO products.
• Continuously evaluate service quality and provide individual feedback to Boutique Specialists.

Leadership and Team Management

• Implement company programs by motivating and instructing the team to meet operational and organizational objectives.
• Coach the team to deliver exceptional customer service consistent with the brand image.
• Plan, identify, communicate, and delegate responsibilities to ensure smooth operations.
• Provide coaching and direction to achieve operational goals, reviewing KPIs to identify areas for improvement and creating action plans.

Operational Management

• Monitor and manage staffing levels to meet boutique operations and customer service goals.
• Recruit, hire, and train the boutique team.
• Establish annual sales forecasts and capacity planning in collaboration with the regional boutique manager.
• Utilize tools and analyze financial reports to identify and address inventory and sales trends.
• Manage staffing, scheduling, monthly reports, cash management, and inventory using operational tools.
• Implement Standard Operating Procedures (SOPs) and guidelines, ensuring team compliance.
• Conduct monthly and quarterly physical stock inventories, place orders, and check deliveries to maintain adequate stock levels.
• Deliver all requested weekly and monthly reports in a timely manner.
• Ensure correct functioning of IT systems in partnership with the IT department.

Application Process

Candidates with 5-10 years of relevant experience are encouraged to apply for this full-time Boutique Manager position.