Business Support and Credit Collector (Saudi National)

About RINA

RINA is a global knowledge company with a presence in over 70 countries and 160 years of heritage. The company focuses on solving complex challenges across various disciplines and industries by leveraging collective expertise.

Role Overview

RINA is seeking a Business Support and Credit Collector (Saudi National) to join its office in Jeddah, within the Middle East and India Marine Division. This contract role, based in Makkah (Jeddah, Makkah), involves managing the full lifecycle of marine surveys, supporting contract administration, handling invoicing activities, and following up on overdue payments. The position requires an organized and autonomous individual capable of managing operational challenges in a key maritime market.

Key Responsibilities

• Manage the complete lifecycle of marine survey jobs, ensuring accuracy and timely execution.
• Coordinate logistics for ship surveys.
• Issue and validate invoices for assigned jobs, ensuring compliance with contract terms, rates, and pricing agreements.
• Prepare and issue invoices using Zoho, ensuring accuracy, completeness, and timely billing.
• Address billing inquiries and discrepancies in coordination with the commercial support team.
• Monitor outstanding receivables and conduct structured follow-ups with clients regarding overdue payments.
• Maintain accurate records of payment statuses and client correspondence.
• Coordinate with internal teams and escalate critical cases to the line manager as needed.
• Support the preparation of documentation for external recovery agencies when necessary.
• Handle incoming and outgoing client communication via the shared team mailbox, ensuring timely and professional responses.
• Maintain a comprehensive correspondence history for continuity and traceability.
• Build and maintain professional relationships with clients, serving as a reliable point of contact for operational and billing matters.
• Collaborate with commercial, finance, and technical teams to ensure seamless service delivery.
• Support the Operational Manager in the daily coordination of the surveyors team.
• Contribute to the implementation of new tools and systems, including contract lifecycle management platforms.

Required Competencies

• Foresight & Insight: Contextual awareness, systemic perspective, and informed decision-making.
• Workplace Dynamics: Resourcefulness in driving progress and working efficiently.
• Interpersonal Influence: Effective interaction skills and strategies.
• Domain & Business Acumen: Application of a scientific approach and critical thinking in operations and solution development within the area of expertise.
• Personal Empowerment: Ownership of work and results, with a drive for professional and personal growth.

Experience and Work Environment

Candidates should possess 3-5 years of relevant experience. RINA fosters an environment where diverse perspectives contribute to innovation and collaboration. The company is committed to building a workplace where individuals are valued and empowered to develop their potential, providing equal employment opportunities in compliance with Italian Law n. 68/99.