Coord Housekeeping

About the Role

Marriott International is seeking a Coord-Housekeeping to join their team in Makkah. This full-time position involves managing daily housekeeping activities, coordinating efforts across various departments, and ensuring high levels of guest satisfaction through meticulous service and operational efficiency.

Key Responsibilities

• Run sold room reports, verify room status, identify discrepant rooms, prioritize cleaning schedules, and update the status of departing guest rooms.
• Assist Housekeeping management in overseeing daily operations and activities.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update the list of ‘Do Not Disturb' rooms.
• Ensure vacant dirty rooms are cleaned by the required time and assign rush rooms or rooms previously on the ‘Do Not Disturb' list.
• Complete all necessary Housekeeping paperwork accurately.

Interdepartmental Coordination and Communication

• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Communicate effectively using clear and professional language, both verbally and in written documents.

Guest Service and Operational Standards

• Welcome and acknowledge all guests in accordance with company standards, anticipate and address their service needs, and express genuine appreciation.
• Ensure strict adherence to all quality expectations and operational standards.
• Follow all company safety and security policies and procedures, including reporting maintenance problems, safety hazards, accidents, or injuries, and completing required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance, uphold the confidentiality of proprietary information, and protect company assets.

Required Qualifications and Skills

• Education: High school diploma or * equivalent.
• Related Work Experience: At least 1 year of experience in a related field.
• Supervisory Experience: No supervisory experience is required for this role.
• Technical Skills: Ability to enter and locate work-related information using computers.

Work Environment and Professional Conduct

• The role requires the ability to stand, sit, or walk for extended periods.
• Candidates must be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and respond appropriately to employee concerns.
• Perform other reasonable job duties as requested by Supervisors.