Data Visualization Engineer

About the Role

KTek Resourcing is seeking a Data Visualization Engineer to join our team in Jeddah, Makkah. This is a full-time position focused on building ITSM reporting and analytics using Power BI. The role involves integrating data from various service management platforms and designing interactive dashboards for key stakeholders.

Role Overview

The Data Visualization Engineer will be responsible for developing comprehensive business intelligence solutions. This includes the full lifecycle from data integration and model design to dashboard creation and deployment, ensuring that IT managers, service desk teams, and executives have access to critical insights.

Key Responsibilities

• Integrate data from service management platforms, including Incident, Problem, Change, Service Requests, Assets, CMDB, and Availability.
• Design robust data models to support ITSM reporting and analytics.
• Build interactive dashboards and reports using Power BI for various user groups.
• Implement scheduled data refreshes to ensure timely and accurate reporting.
• Configure role-based access controls for dashboards and reports.
• Provide User Acceptance Testing (UAT) support.
• Manage go-live processes for new reporting solutions.
• Create and maintain documentation and facilitate knowledge transfer.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Proven experience as a BI Developer or Data Visualization Engineer.
• Strong proficiency in Power BI for building reports and dashboards.
• Experience with data integration from various enterprise systems.
• Understanding of ITSM processes and data (Incident, Problem, Change, Service Requests, Assets, CMDB, Availability).

Required Skills

• Data modeling and database design principles.
• Data visualization best practices.
• Analytical and problem-solving skills.
• Ability to communicate technical information to non-technical stakeholders.

Work Environment

This is a full-time position based in Jeddah, Makkah, offering an opportunity to work within a professional environment focused on delivering robust BI solutions.