Executive Sales

About the Role

Marriott International is seeking an Executive Sales professional to join their team in Jeddah. This full-time role involves managing guest interactions, processing reservations, and supporting sales and marketing efforts while maintaining high standards of service and loyalty to the Marriott brand. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate departments such as Sales, Data Administration, or Accounting.
• Utilize sales techniques to maximize revenue, including up-selling, while maintaining guest loyalty to Marriott.
• Determine and provide complimentary gifts to guests as a token of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.

Team Support and Professional Conduct

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, and thanking them with genuine appreciation.
• Communicate professionally and clearly, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals, and responding appropriately to concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None specified.

Physical Demands

The role requires the ability to read and visually verify information in various formats. It also involves moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by supervisors.