F&B Outlets Manager

About Novotel Thakher Makkah

Novotel Thakher Makkah is part of the Accor network, a group that encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations globally. The organization emphasizes responsible hospitality and provides opportunities for professional development and advancement.

Role Overview

We are seeking an experienced F&B Outlets Manager to oversee and support the daily operations of all Food & Beverage outlets at Novotel Thakher Makkah in Makkah. This full-time role focuses on ensuring consistent delivery of high-quality service and an exceptional guest experience across all restaurants and bars. The manager will provide strong operational leadership, hands-on floor supervision, and focus on team performance, guest satisfaction, and sales performance, while ensuring compliance with hotel and brand standards.

Key Responsibilities

• Oversee daily operations of all Food & Beverage outlets to ensure smooth and efficient service.
• Conduct regular floor observations to ensure compliance with service standards, service sequences, presentation, ambiance, and employee attitude.
• Ensure a consistent guest experience across all F&B outlets.
• Lead and support outlet managers, supervisors, captains, and team members in achieving operational and service objectives.
• Monitor operational performance, guest satisfaction, sales targets, and average check performance.
• Identify operational gaps and implement corrective actions.
• Conduct and support daily pre-shift briefings, focusing on operational priorities, guest service, upselling, and promotions.
• Monitor guest experience throughout service and proactively address service issues and guest complaints.
• Follow up on guest feedback, internal audits, and action plans for continuous improvement.
• Support the achievement of outlet revenue, upselling, and commercial targets.
• Ensure proper execution of menus, promotions, special events, and F&B activations.
• Identify opportunities to improve suggestive selling, upselling, and overall dining experiences.
• Ensure compliance with hotel SOPs, food safety, hygiene, health, and safety standards.
• Prepare and review operational reports, performance updates, and action plans.
• Work closely with F&B Management and other hotel departments to ensure smooth operations.
• Follow up on operational commitments and initiatives established by the Food & Beverage Management team.
• Perform any other duties assigned by management.

Qualifications and Experience

• A minimum of 5-10 years of experience in Food & Beverage operations management.
• Demonstrated hands-on experience in overseeing daily F&B operations.
• Proven ability to lead and support a team effectively.
• Strong understanding of service standards, guest satisfaction, and sales performance.
• Knowledge of hotel SOPs, food safety, hygiene, and health and safety standards.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within a dynamic hotel environment that values guest experience and operational excellence.