IT Helpdesk Support & IT Procurement Coordinator

About the Role

ALTAWKILAT is seeking an IT Helpdesk Support & IT Procurement Coordinator to join its team in Makkah, serving both Jeddah and Makkah regions. This full-time role requires an organized, service-oriented professional to provide technical support to employees and coordinate IT purchasing requirements with the Central Procurement Department. The position requires 2-5 years of relevant experience.

IT Helpdesk Support Responsibilities

• Provide technical support for desktops, laptops, printers, Microsoft 365, email, and business applications.
• Troubleshoot Windows, hardware, software, network connectivity, and VPN issues.
• Record, prioritize, and follow up on support requests through the helpdesk system, ensuring timely resolution and clear communication with users.
• Install and configure computers, applications, and peripherals according to company standards.
• Support employee onboarding and offboarding, including equipment preparation, access requests, and asset collection.
• Perform authorized user administration tasks in Active Directory and Microsoft 365.
• Maintain accurate IT asset records, signed delivery and return documents, and technical support documentation.
• Escalate complex issues to the appropriate IT team or service provider.

IT Procurement Coordination Responsibilities

• Act as the main point of contact between the IT Department and the Central Procurement Department for IT purchasing requirements.
• Collect IT requirements, confirm technical specifications with the IT team, and submit purchase requests with supporting documents.
• Coordinate with Central Procurement on quotations, approvals, purchase orders, and delivery schedules.
• Review proposed equipment and services with the IT team to ensure they meet technical requirements.
• Follow up with Central Procurement on pending orders, delays, replacements, and warranty claims.
• Verify received items against approved specifications and purchase orders, and update inventory and asset records.
• Coordinate with Central Procurement and Finance to resolve invoice discrepancies and follow up on payment status.
• Monitor IT stock levels and track upcoming software licenses, subscription, and maintenance renewals.

Experience and Qualifications

• 2-5 years of experience in IT helpdesk support and/or IT procurement coordination.
• Demonstrated organizational skills and a service-oriented approach.
• Ability to manage multiple tasks and communicate effectively with various departments.

Work Environment

This is a full-time position based in Makkah, with responsibilities covering the Jeddah and Makkah regions. The role involves working within the IT Department and collaborating closely with the Central Procurement Department.