Key Account Sales Manager

About the Role

Middle East Printing & Packaging is seeking a Key Account Sales Manager to manage and grow relationships with strategic customers in the Kingdom. This full-time position is based in Jeddah or Makkah and focuses on key accounts within the FMCG, food and beverage, pharmaceuticals, healthcare, cosmetics, and consumer goods sectors. The role is responsible for securing new key accounts, expanding business with existing clients, and negotiating long-term supply agreements for folding cartons and offset-printed products.

Key Responsibilities

• Manage a portfolio of key accounts, serving as the primary commercial contact.
• Develop and execute annual account plans with specific volume, revenue, and margin targets.
• Identify and pursue upselling and cross-selling opportunities across various offset products, including folding cartons, labels, leaflets, and brochures.
• Build strong relationships with decision-makers in procurement, marketing, brand, R&D, and supply chain.
• Identify, target, and secure new key accounts and projects in priority sectors.
• Prepare and regularly report on a pipeline of qualified opportunities.
• Represent the company at customer meetings, plant visits, industry exhibitions, and tenders.

Quotations, Pricing, and Contracts

• Prepare technically and commercially sound quotations in collaboration with estimating, technical, and production teams.
• Negotiate prices, payment terms, and annual or multi-year supply agreements within approved margin guidelines.
• Monitor raw material price fluctuations (board, ink, coatings, films) and manage price adjustments with customers.

Customer Service and Internal Coordination

• Coordinate with pre-press, production, planning, quality, and logistics teams to ensure on-time and in-full delivery.
• Manage new product development, including artwork approvals, samples, mock-ups, trials, and initial production runs.
• Address customer complaints and claims, working with quality teams for prompt and documented resolution.
• Ensure compliance with customer specifications, brand standards, and relevant regulations (*, SFDA, SASO, food/pharma packaging requirements).

Reporting and Control

• Forecast sales and demand for key accounts and communicate with the planning department.
• Track sales, margins, receivables, and collections for assigned accounts.
• Maintain accurate CRM records and provide monthly and quarterly reports to management.
• Provide market and competitor intelligence to support strategic planning and pricing decisions.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in key account sales, preferably within the printing and packaging industry or related sectors serving FMCG, food and beverage, pharmaceuticals, healthcare, cosmetics, and consumer goods clients.