Receptionist (Saudi National)

About Accor

Accor is a global hospitality group with over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations worldwide. The group focuses on responsible hospitality and aims to create positive and memorable experiences for guests and colleagues.

Role Overview

Accor is seeking a Receptionist (Saudi National) to join the team at Novotel Makkah in Makkah, Saudi Arabia. This full-time position is ideal for candidates with 0-1 years of experience. The Receptionist serves as the primary point of contact for guests, playing a key role in ensuring a welcoming and professional experience throughout their stay.

Key Responsibilities

• Greet and assist guests, ensuring a warm, professional, and efficient welcome.
• Handle guest check-ins, check-outs, requests, and inquiries in a timely and professional manner.
• Answer and manage incoming phone calls, emails, and other guest communications.
• Provide accurate information about hotel facilities, services, and local attractions.
• Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience.
• Maintain accurate guest records and update relevant information in the hotel system.
• Handle guest complaints and concerns professionally, escalating matters when necessary.
• Process payments and assist with cashiering procedures in accordance with hotel policies.
• Maintain a clean, organized, and professional Front Desk area.
• Follow hotel security, safety, and operational procedures at all times.
• Support the Front Office team and perform other duties as assigned by management.

Qualifications and Experience

• Saudi National.
• 0-1 years of experience in a similar role.
• Demonstrated professionalism and a friendly demeanor.
• Ability to manage guest interactions effectively and efficiently.

Work Environment

This role is based at the Novotel Makkah in Makkah. The position is full-time, requiring active participation within the Front Office team to ensure operational excellence and guest satisfaction.

Application Process

Candidates interested in this Receptionist position are encouraged to apply. This role offers opportunities for development and advancement within the Accor network.