Systems and IT Analyst

About the Role

Baytonia is seeking a Systems and IT Analyst to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role involves analyzing, developing, and managing the company’s technical and business systems, ensuring alignment between departmental needs and suitable technology solutions. The position requires 5-10 years of experience in a relevant field.

Role Purpose

The Systems and IT Analyst will focus on ERP, Odoo, Magento, and E-commerce platforms. The primary objective is to serve as a crucial link between business and technical teams, working to enhance operational efficiency, improve data quality, and drive digital transformation initiatives within the company.

Key Responsibilities

• Manage and monitor company systems as a System Administrator, including user management, permissions, configurations, and technical support.
• Analyze departmental needs and translate them into clear technical requirements.
• Manage and develop ERP systems, overseeing their integration with other platforms.
• Implement and manage Odoo modules, including Sales, Inventory, Procurement, Accounting, and Human Resources.
• Manage and develop the Magento platform, integrating it with company systems, payment gateways, and shipping providers.
• Operate and improve E-commerce platforms, focusing on user experience, order processing, inventory management, payments, and delivery.
• Act as a Product Owner by defining priorities, managing the product backlog, and writing user stories and acceptance criteria.
• Analyze current processes to identify opportunities for automation and reduction of manual tasks.
• Prepare process maps and maintain comprehensive documentation for systems, procedures, and business requirements.
• Coordinate with developers and service providers for the implementation of system changes and integrations.
• Analyze system incidents and technical problems, identify root causes, and follow up on resolutions.
• Participate in system and update testing, including conducting User Acceptance Testing (UAT) before launch.
• Monitor APIs, databases, and data flows across ERP, Odoo, Magento, and E-commerce platforms.
• Prepare reports and dashboards related to system performance, sales, and operations.
• Train users, provide guidance and support, and monitor system adoption.
• Maintain system security, data integrity, backups, and business continuity plans.

Experience and Qualifications

• A minimum of 5 to 10 years of experience in systems analysis, IT management, or a related field.
• Demonstrated experience with ERP systems, Odoo, Magento, and E-commerce platforms.
• Strong analytical skills to translate business needs into technical requirements.
• Proficiency in system administration, integration, and problem-solving.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to operations in Jeddah. The role involves working closely with both business and technical teams in a dynamic environment focused on digital transformation.

Application Process

Interested candidates are invited to apply for this role. Salary details will be discussed during the interview process.