Customer Support (Arabic)📣 Job Ad

About the Role

Talenticlix is seeking a Remote Customer Support (Arabic) Specialist to join our team. This full-time position is based remotely, serving customers in Medina, Al Madinah, Saudi Arabia. The specialist will be responsible for delivering professional and timely support to Arabic-speaking customers through various communication channels, ensuring a positive customer experience at every interaction. This role is suitable for candidates with 0-1 years of experience.

Core Responsibilities

The primary responsibilities of this role involve direct customer engagement and support, ensuring efficient resolution of inquiries and issues.

• Respond to customer inquiries via email, chat, or phone in Arabic, and English if required.
• Provide accurate information regarding products, services, and company processes.
• Maintain clear, professional, and empathetic communication throughout all interactions.
• Assist customers with troubleshooting and resolving common issues efficiently.
• Identify root causes of problems and guide customers through effective solutions.
• Escalate complex or sensitive cases to appropriate internal teams when necessary.

Case Management and Quality Assurance

This role requires diligent management of customer interactions and adherence to established service quality standards to support continuous improvement.

• Document all customer interactions accurately in CRM or designated support systems.
• Track open cases and follow up to ensure timely and complete resolution.
• Maintain accurate and up-to-date customer records.
• Ensure all responses and interactions meet company quality and communication standards.
• Handle complaints with professionalism and empathy.
• Contribute to continuous improvement by identifying and reporting recurring issues.

Team Collaboration and Development

The specialist will work collaboratively within the team and stay informed on company offerings to provide effective support.

• Work closely with internal teams to resolve customer concerns effectively.
• Participate actively in training sessions and team meetings.
• Stay updated on product changes, company policies, and operational procedures.

Required Skills and Experience

Candidates should possess a strong foundation in customer service principles and demonstrate key communication and problem-solving abilities.

• 0-1 years of experience in a customer support or related role.
• Strong communication skills in Arabic are essential.
• Excellent problem-solving ability and a keen attention to detail.
• Ability to handle customer inquiries and resolve issues efficiently.

Technical and Work Environment Requirements

As a remote position, specific technical setup and a suitable workspace are required for optimal performance.

• Reliable high-speed internet connection.
• Personal computer or laptop with an updated operating system.
• A quiet and professional workspace conducive to remote work.
• Familiarity with email, chat tools, and CRM systems is preferred.