Customer Support (Arabic)📣 Job Ad

About the Role

Recruit Lytics Hires is seeking a detail-oriented Customer Support Specialist (Arabic) to join our team. This full-time, remote position is based in Medina and requires 0-1 years of experience. The specialist will provide professional and timely support to Arabic-speaking customers across various communication channels.

Key Responsibilities

In this role, you will be responsible for delivering excellent customer service and ensuring a positive customer experience. Your primary duties will include:

• Responding to customer inquiries via email, chat, or phone in Arabic, and English when necessary.
• Providing accurate information regarding products, services, and company processes.
• Assisting customers with troubleshooting and resolving common issues, identifying root causes, and guiding them through solutions.
• Escalating complex or sensitive cases to the appropriate internal teams.
• Documenting all customer interactions within CRM or support systems and tracking open cases to ensure timely resolution.
• Maintaining accurate and up-to-date customer records.
• Ensuring all customer communications meet company quality and communication standards.
• Handling customer complaints with professionalism and empathy.
• Collaborating with internal teams to resolve customer concerns effectively.
• Participating in training sessions and team meetings to stay informed about product changes, policies, and procedures.

Required Qualifications

• Fluency in Arabic, both written and spoken.
• Good proficiency in English.
• Strong communication and interpersonal abilities.
• A customer-focused mindset with demonstrated empathy and patience.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Basic computer skills and familiarity with digital tools.
• Effective problem-solving skills and a keen attention to detail.
• Ability to work independently in a remote setting.
• Previous customer support experience is considered a plus.

Technical Requirements

• A reliable high-speed internet connection.
• A personal computer or laptop with an updated operating system.
• A quiet and professional workspace conducive to remote work.
• Familiarity with email, chat tools, and CRM systems is preferred.

Work Environment

This is a full-time, remote position located in Medina. The role requires the ability to work independently and collaboratively within a remote team structure.