Customer Support Specialist📣 Job Ad

About the Opportunity

Foodics is seeking a Customer Support Specialist to join our team in Al Khobar, Eastern Province. This is a full-time position designed for individuals ready to serve as the primary point of contact for our customers, addressing their inquiries and requests related to Foodics products.

Role Context

As a Customer Support Specialist within our Center of Excellence team, you will manage overall incoming communication channels and provide direct support to customers. The core objective of this role is to consistently deliver optimal service and ensure customer satisfaction with Foodics products.

Key Responsibilities

• Provide accurate and timely responses to client inquiries received by the Center of Excellence.
• Escalate complex issues to relevant internal Foodics teams and follow up until resolution.
• Accurately document all communication logs within the CRM and ticketing systems.
• Conduct virtual training sessions for clients on the effective use of Foodics products.
• Prepare and submit daily reports to team leaders, highlighting areas requiring additional attention or support.

Qualifications and Experience

• A minimum of 0-1 years of experience in a customer support or related role.
• Strong communication and interpersonal skills to effectively handle client inquiries.
• Ability to manage multiple communication channels efficiently.
• Proficiency in documenting interactions and using CRM and ticketing systems.
• A commitment to providing high-quality service and customer satisfaction.

Work Environment

This is a full-time position based in Al Khobar, Eastern Province, within the Foodics Center of Excellence team. The role involves direct interaction with customers and internal teams.

Application Process

We invite qualified candidates to apply for this role and contribute to our customer support initiatives at Foodics.