Receptionist📣 Job Ad

About the Role

Hilton Riyadh Hotel & Residences is seeking a dedicated Receptionist to join our team in Medina. This full-time position is central to delivering exceptional guest experiences, ensuring a smooth and welcoming environment from arrival to departure.

Core Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures efficiently by verifying charges, handling payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide comprehensive knowledge of hotel offerings, including room types, rates, and promotions, as well as local area information to assist with guest inquiries.
• Promote hotel amenities and services through up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Guest Service and Engagement

The Receptionist plays a vital role in creating memorable experiences for every guest. This involves not only managing check-in and check-out procedures but also actively engaging with guests to ensure their comfort and satisfaction. The ability to anticipate needs and provide timely, helpful assistance is key to this role.

Key Qualities for Success

Successful candidates for this role will demonstrate the following core qualities:

• A genuine passion for hospitality and guest service.
• Strong sense of integrity and ethical conduct.
• Ability to inspire others through leadership.
• Commitment to teamwork to achieve optimal outcomes.
• Demonstrated ownership and accountability for responsibilities.
• A focused approach, bringing urgency and discipline to daily tasks.

Work Setting

This is a full-time position based at the Hilton Riyadh Hotel & Residences in Medina. The role operates within a dynamic hotel environment, requiring flexibility and a commitment to service excellence.

Application Information

Candidates interested in this opportunity are invited to submit their application. We look forward to reviewing your qualifications.