Receptionist📣 Job Ad

About the Role

Hilton Riyadh Hotel & Residences is seeking a full-time Receptionist in Riyadh. This role is central to delivering exceptional guest experiences by managing the check-in and check-out processes efficiently and providing comprehensive support throughout guests' stays. The Receptionist serves as a primary point of contact, ensuring a welcoming and seamless experience for every guest.

Key Responsibilities

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures efficiently by verifying charges, handling payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Utilize up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Candidate Profile

The ideal candidate will embody Hilton's core values, demonstrating qualities essential for success in a hospitality environment:

• A commitment to hospitality and guest service.
• Integrity in all actions and decisions.
• The ability to inspire others through leadership.
• A belief in teamwork for achieving optimal outcomes.
• A strong sense of ownership and accountability.
• A focus on immediate tasks, applying urgency and discipline to ensure impactful results.

About Hilton Riyadh Hotel & Residences

Hilton Riyadh Hotel & Residences is part of Hilton, a global leader in the hospitality sector. Hilton is recognized for its dedication to guest experiences and its workplace culture, having received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. The company operates with a vision to deliver hospitality and support its team members' professional journeys.

Work Setting

This is a full-time position based in Riyadh. The role operates within a dynamic, service-oriented environment focused on guest satisfaction and collaborative teamwork.

Career Development

Hilton supports the professional growth of its team members, offering opportunities for career development within a global hospitality framework.