Senior Guest Relations Executive (Saudi National Talent) Food & Beverage Jumeirah The Red Sea📣 Job Ad

Role Overview

Jumeirah is seeking a Senior Guest Relations Executive for the Food & Beverage department at Jumeirah The Red Sea, located in Neom, Saudi Arabia. This full-time position is specifically for Saudi National Talent and focuses on delivering exceptional guest experiences within the resort's dining establishments.

Key Responsibilities

• Ensure the hostess desk or door is consistently manned to provide all guests with a friendly and prompt welcome upon arrival.
• Schedule dining reservations and arrange parties or special services according to Restaurant Reservations Standard Operating Procedures, ensuring efficient coordination.
• Handle restaurant enquiries and bookings professionally and in accordance with standards, utilizing the F&B Enquiry/Booking checklist.
• Greet guests warmly, escort them to tables, match their pace, and present menus promptly after seating. Share guest names with relevant service staff immediately.
• Act as an escort for VIP and regular guests/residents, providing personalized attention and maintaining knowledge of their preferences, allergies, and special requests.
• Anticipate and accurately fulfill guest needs, including those with special requirements, delivering service that exceeds expectations while adhering to Heart of Jumeirah standards.

Required Qualifications

• Hold a Highschool diploma or Secondary education certificate.
• Possess 2-3 years of experience in guest service-related work within a 5-star hotel environment.

Essential Experience and Skills

• Experience working in an international capacity.
• Demonstrated clear understanding of cultural differences, showcasing trust and respect for everyone.
• A Diploma or Degree in the Hospitality Industry is desirable.

Work Location and Type

This is a full-time position based at Jumeirah The Red Sea in Neom, Saudi Arabia.

Opportunity for Saudi Nationals

This role offers Saudi National Talent an opportunity to contribute to the guest experience at Jumeirah The Red Sea, upholding the brand's standards of service excellence in a luxury hospitality setting.