Account Manager

About the Role

Ericsson is seeking an experienced Account Manager to enhance engagement with one of its strategic customers. This full-time position is based in Riyadh, Riyadh, Saudi Arabia, and requires 5-10 years of relevant experience. The role focuses on building trusted relationships, navigating complex customer organizations, and converting customer priorities into sustainable business opportunities.

Role Context and Objectives

The Account Manager will engage stakeholders across technology, business, procurement, and leadership functions. A key aspect of this role involves coordinating Ericsson’s internal teams to deliver a consistent and compelling customer proposition. While prior knowledge of Ericsson’s products and solutions is beneficial, the ability to understand the customer’s business, learn new technology domains, manage complex stakeholder environments, and lead opportunities from early engagement through commercial closure and execution follow-up is more critical.

Key Responsibilities

• Build, maintain, and expand trusted relationships across the customer organization at executive, management, and operational levels.
• Develop a strong understanding of the customer’s organization, decision-making dynamics, business priorities, and technology agenda.
• Create and maintain stakeholder maps and engagement plans across multiple customer functions.
• Identify and develop business opportunities by connecting customer needs with Ericsson’s capabilities.
• Lead complex sales engagements from opportunity identification and qualification through solution development, negotiation, and contract closure.
• Mobilize and coordinate internal stakeholders across solution domains, service delivery, commercial management, finance, legal, and product organizations.
• Develop and execute account and opportunity plans aligned with customer priorities and Ericsson’s growth objectives.
• Build alignment among stakeholders with different objectives and manage complex or sensitive customer situations effectively.
• Maintain momentum across opportunities by establishing clear actions, ownership, and decision timelines.
• Lead commercial discussions and support profitable growth while managing contractual, delivery, and business risks.
• Ensure accurate forecasting, pipeline management, and account governance.
• Maintain accountability for customer satisfaction and business outcomes after contract closure.
• Strengthen Ericsson’s position as a trusted strategic partner.

Required Experience and Qualifications

• 5-10 years of experience in account management.
• Experience working with major telecom operators or similarly complex strategic accounts.
• Knowledge of one or more telecommunications domains, such as Radio Access Networks, Core, OSS/BSS, Cloud, or Managed Services.
• Experience with major technology transformation programs and complex commercial engagements.
• Familiarity with the Saudi telecommunications market.
• Existing relationships within the relevant customer organization.
• Experience working in a global matrix organization.

Work Type

This is a full-time position based in Riyadh, Saudi Arabia.

Application Information

Salary details for this position will be discussed during the interview process.