Account Manager

About Shifter

Shifter is a Saudi B2B delivery orchestration platform based in Riyadh. The company connects merchants with licensed delivery operators through a single platform, offering direct technical integration, prepaid accounts, transparent pricing, and agreed-upon service levels. Shifter operates without owning a fleet or employing drivers.

The Role of Account Manager

The Account Manager will join Shifter's founding sales team in Riyadh. This full-time role involves managing relationships with restaurant, café, and bakery chains, from initial contact and activation through to growth and retention. The position combines new business development with account management and is intended to lay the foundation for a future vertical team.

Key Responsibilities

• Target multi-branch restaurant and café chains and build relationships with their operations and delivery leads.
• Analyze direct-channel orders for each branch to develop numbers-based delivery proposals.
• Coordinate with POS and ordering systems to facilitate smooth platform connection and activation for branches.
• Manage a monthly quota for new live branches and retained volume, with a benchmark of 20 new live branches per month once ramped.
• Execute the full sales cycle, including building target account lists, booking and leading meetings, writing commercial proposals, negotiating, and signing agreements.
• Construct proposals based on client data (order volumes, distances, current delivery costs) to demonstrate savings.
• Maintain at least 3x pipeline coverage against quarterly targets and achieve forecast accuracy within 10%.
• Oversee activation, growth, and retention post-signing, including monthly performance reviews and churn-risk planning.
• Log all activities and opportunities in the CRM on the same day.
• Collaborate with operations, technology, and compliance teams to ensure seamless merchant onboarding.

Qualifications and Requirements

• 5-10 years of experience in quota-carrying B2B sales or account management in Saudi Arabia.
• At least 3 years of experience in food delivery platforms, restaurant POS systems, or hospitality sales.
• Documented average target attainment of 100% or more over the last 8 quarters, with professional references.
• Demonstrated track record of independently signing multi-branch accounts.
• An existing network of decision-makers in the relevant vertical in Riyadh.
• Advanced Excel skills for building pricing and savings models.
• Daily CRM discipline.
• A valid driving license and readiness for frequent field visits across Riyadh.

Compensation and Benefits

This role offers a competitive base salary along with performance-linked incentives. Benefits include medical insurance and other provisions in line with Saudi Labour Law. This is a founding role with direct impact on company growth and a clear path to leadership within a professional culture focused on numbers, transparency, and ownership.

Application Process

Interested candidates should submit their CV along with three key metrics: target attainment over the last four quarters, the largest account signed, and the current number of accounts managed. Applications without these numbers will not be reviewed.